We are a UK based company and provide a standard 1-3 day postage service for £4.95. Orders made before 11am are dispatched the following working day. We also provide a FREE UK standard delivery on orders over £75.
Guaranteed next day UK delivery, order before 11am, Monday - Thursday only, excluding bank holidays £8.95. If you select this service after 11am it will be dispatched the next morning.
You will receive an email when your order has been dispatched. All parcels leave us with a tracking number and require a signature on delivery. If you are not in at the time of delivery Royal Mail will leave you a card to say they had called. Please contact them directly if a card has been left otherwise the parcel may be sent back to us as undelivered, and a re delivery charge to be paid if it is returned to us.
If you have not received your order on the 3rd working day (UK ONLY) or 10th working day (International/EU) - please email us with your full delivery address so we can track this for you.
EU delivery (5-7 working days approx.)-£9.99
International delivery (7-10 working days approx.)- £14.99
Custom charges and import duties may be charged once the parcel reaches your country; it’s the customer’s responsibility to pay this fee. All charges vary depending on the country; we have no control over this.
If you refuse the parcel or its returned back to us undelivered then any costs that occur will be payable by the customer. Re delivery charges will apply if you provide us with the incorrect or incomplete delivery address at checkout.
Missing/or denial of receipt parcels-
Please ensure when placing your order that your full and correct address is provide to us as we are not responsible for parcels that are delivered to the incorrect delivery address provide or that go missing.
If your parcel goes missing or the tracking states this has been delivered but you have not received this parcel you need to contact us at email@example.com with your full delivery address.
We will then open an investigation with the postal service it was sent with, please bare in mind this is a 3rd party service we have no control over them. We have to follow their policy’s to resolve this issue for everyone involved as quickly as possible. This can take 14-21 working days.
There will be a form that will need to be filled out by you the customer, this will need to be hand signed and dated, then either scan and emailed back to us or posted to us. This form will only be valid for a claim for 30 days after the date the tracking states the parcel was delivered. This is the delivery companies policy which we have to adhere by.
If the claim results in the parcel being missing or undelivered we will replace the same size/colour item. We will not refund or send out a different product.
We do not offer returns on items, however do offer exchanges in accordance with our exchanges policy.
Your exchange must be sent back to us within 14 days of you receiving it.
We will only offer an exchange on an item that is returned to us in exactly the same condition it was sent to you in. This means unworn, with both tags on and booklet included.
You can only exchange an item once. Please email – firstname.lastname@example.org
Please send your item back to:
7-9 Swan Street
Please make sure to include your full name, contact information and invoice number on a cover note or just print off your invoice and write your new size on, and put it inside the return parcel with your exchange fee.
We strongly recommend that you send your exchange back using a service that offers tracking as we cannot replace an item we do not receive back safely. The cost of returning the item is the customer's responsibility.
There is a £4.99 exchange fee (UK) and a £9.99 exchange fee (EU/International) for the exchange to be sent out. Please include this in your returned parcel, or pay through the payment link on the website.
We will process your exchange within 2 working days of receiving it and will email you to advise that it has been re-sent out.
We do not offer exchanges on:
Compression items with a crotch area
Creams or gels
BEFORE YOU REQUEST TO EXCHANGE YOUR ITEM
Before you decide to return your item please remember that waist trainers will be hard and tight to get on at first but they do need to be tight to work correctly for you.
To get your waist trainer on please follow these steps:
Have the white label at the top
Start at the bottom on the losest hooks and work your way up
You may need some help the first few times getting it on.
Once it is on if it feels too loose repeat the process on the middle rows, again if you feel this is too loose try the tightest hooks.
Email us for advice if you feel you may need to exchange for a smaller size.
If you are still struggling to get your waist trainer on after following the steps above please email us as soon as possible with your waist size in inches and the size on the white label of the waist trainer.
FAULTY ITEMS (WITHIN 30 DAYS ONLY OF RECEIVING THE ITEM)
If you feel your item is faulty please contact us as soon as possible. Also please email a photo to us so that we can advise you on what to do next.
We will only replace items that result in having a manufacturing fault. Faulty items must be sent to our return address for product inspection.
Please use a recorded delivery service to send your item back as we can not inspect or replace a item we do not receive.
Once we receive your returned item we will notify you it has been received. After this we will then aim to contact you within 2 working days. Any faults after 30 days will not be covered under our policy.
All replacement items will be in the same size as the original order.